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What would students know? A case study of a lecturer's challenges in responding to student feedback

Shelleyann Scott
Teaching and Learning in Academic Development, Curtin University of Technology
Tomayess Issa
School of Information Technology, Curtin University of Technology
The Business School at Curtin University of Technology has instituted a systematic approach to obtaining feedback from students regarding their learning experiences in their units. This system, named the Unit Effectiveness Project, was developed, administered and supported by educational specialists within Academic Development (in Curtin Business School, CBS). Unit Controllers/Leaders are encouraged to work in teams with their tutors and the educational specialist to explore and respond to the feedback. Ideally, this team will identify the positive aspects of the unit for consolidation and those areas that are requiring further work and refinement. They develop a plan targeting the problem areas and implement the changes in the following semester. Students are informed of the previous cohorts' changes and are asked to provide feedback on the implemented refinements and modifications in the subsequent survey. This paper discusses the experiences of an Information Systems Unit Leader, tutors and students in the initial round of this sound teaching cycle. It includes the continuing challenges and provides suggestions for others facing similar issues.
Please cite as: Scott, S. and Issa, T. (2003). What would students know? A case study of a lecturer's challenges in responding to student feedback. In Partners in Learning. Proceedings of the 12th Annual Teaching Learning Forum, 11-12 February 2003. Perth: Edith Cowan University. http://lsn.curtin.edu.au/tlf/tlf2003/abstracts/scott-abs.html

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Last revision: 16 Jan 2003. This URL: http://lsn.curtin.edu.au/tlf/tlf2003/abstracts/scott-abs.html